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PRIME FORD - SACO
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Prime Peace of Mind

Our Guarantee to the Customer

Every car at Prime comes with Prime Peace of Mind; a guarantee that if you aren’t satisfied with your purchase you can return the vehicle within 48 hours and get your money back without a hassle. And on used vehicles sold at a Prime dealership, you can return your vehicle within 30 days or 750 miles and exchange it for a different vehicle of the same or greater value.

48 HOUR MONEY BACK GUARANTEE

The original purchaser may return an eligible vehicle within the first 48 hours or 250 miles of taking delivery, whichever occurs first, if not completely satisfied with the purchase. There will be a $99 re-inspection fee. Refund amount will be as follows:

  1. The vehicle purchase price
  2. The down payment
  3. Any amounts paid toward the principle balance of the finance agreement

30 DAY EXCHANGE

The original purchaser may return an eligible vehicle within the first 30 days or 750 miles of taking delivery, whichever occurs first, if not completely satisfied with the purchase. Refund amount will be as follows:

  1. The agreed upon trade-in value
  2. The down payment
  3. Any amounts paid toward the principle balance of the finance agreement
exchange

VEHICLE INSPECTION

Any vehicle returned under this program, will be inspected by the General Sales Manager of the respective Prime dealership. The vehicle will be inspected for eligibility, damage and excessive wear and tear. If it is determined that a non-warranty repair has been performed or is necessary and equals $200 or greater, the vehicle is not eligible to be returned. If this amount is less than $200 then that amount will be deducted from the refund or credit amount due.

inspection

REFUND PROVISIONS

The vehicle must be returned to the General Sales Manager of the Prime Motor Group dealership where it was originally purchased. It must be returned in the original condition, free of modification, by the original purchaser and must also be accompanied by all original documentation including: registration, license and delivery paperwork. Prime Motor Group WILL NOT refund sales tax, excise tax, title, registration, dealer documentation and or license fees. The purchaser must pay any interest and principle balances and/or any other amounts due in order to provide a free and clear title of the vehicle to Prime Motor Group. Any additional products purchased including Extended Service Contracts, GAP, Maintenance agreements and other aftermarket items may have to be refunded by the appropriate company which administers each respective product. Such refunds may not be processed immediately and will be refunded according to the policies and time-lines that are established by the appropriate company which administers each respective product.

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Eligibility

All pre-owned vehicles (subject to the exclusions below) are eligible for the 48 hour money back guarantee, if returned within the first three days (including the day of purchase as the first day) of delivery. All pre-owned vehicles are eligible to be traded within the first 30 calendar days (including the day of purchase as the first day) or 750 miles after delivery (subject to the exclusions below). The vehicle must be returned to the General Sales Manager of the Prime Motor Group dealership where purchased in the exact condition that it was delivered to the customer in, without any damage, modification, or excessive wear and tear (see vehicle inspection below).

Exclusions:

  1. Luxury vehicles (Acura, Lexus, Infiniti, BMW, Audi, Mercedes, Land Rover, Jaguar, Porsche, RV’s, Smart and certain other luxury models)
  2. Fleet sales
  3. Vehicles used for livery, taxi or delivery services
  4. Customers or family members of customers who have previously returned vehicles under these programs
  5. Vehicles already acquired in exchange under these program
  6. Vehicles that have been modified in any way by the purchaser after taking delivery.
  7. Wholesale Purchases
  8. Business Purchases

Limit

One return or exchange per customer.

Guarantee